Frequently Asked Questions

Orders are processed within 24 hours on business days. Standard shipping takes 3-7 business days. Expedited shipping options are available at checkout for 1-3 business day delivery.

Yes, absolutely. All orders ship in plain, unbranded packaging with no indication of the contents. The return address does not reference Kirei Clinic or any product names.

Yes, we ship to most countries. Shipping times and rates vary by location. Check our shipping page for details.

Yes. Once your order ships, you will receive an email with a tracking number. You can also view tracking information in your account dashboard under order history.

Due to the nature of our products, we cannot accept returns on opened items. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery and we will make it right.

Yes. Every batch of our products undergoes independent third-party testing for purity and potency. We maintain certificates of analysis (COAs) for all products.

Our products maintain a minimum 99% purity standard, verified through HPLC and mass spectrometry testing by independent laboratories.

Most products should be stored in a cool, dry place away from direct sunlight. Some peptides require refrigeration after reconstitution. Specific storage instructions are included with each product.

We carry peptides, SARMs, post-cycle therapy compounds, weight loss compounds, oral compounds, and injectables. Browse our full catalog on the Store page.

We accept credit and debit cards, Interac e-Transfer, and Solana (SOL) cryptocurrency. Choose whichever you prefer at checkout. Card payments are processed securely through Square's hosted, PCI-compliant payment page.

At checkout, select Credit / Debit Card and click Continue to Payment. You'll be redirected to a secure Square-hosted payment page for the exact order total, where you enter your card details and pay. Your card information is handled entirely by Square and never touches our servers.

At checkout, you will receive a unique Solana wallet address and the SOL amount to send. The payment is price-locked for a limited time to protect against crypto volatility. Once your payment is confirmed on the blockchain, your order is automatically processed.

We take privacy seriously. We use industry-standard encryption, minimal data collection practices, and never share customer information with third parties. Card payments are processed by Square on a PCI-compliant page, and cryptocurrency payments add an extra layer of financial privacy.

If you pay by credit or debit card, a discreet charge from our payment processor will appear on your statement. If you pay with cryptocurrency, there is no bank statement entry at all — the transaction exists only on the Solana blockchain.

While you can browse products without an account, you will need to create an account to place orders. This allows you to track orders, save addresses, and view your order history.

You can reach our support team through the contact information in your account dashboard. We aim to respond to all inquiries within 24 hours.

Orders can be modified or cancelled within 1 hour of placement, provided they have not yet been processed. Contact support immediately if you need to make changes.